How do I set the code when I first get it?

1. The original combination is 0-0-0. Switch the Reset Button in the latch from 'OFF' to 'SET';

2. Turn the Dials to your desired combination (e.g.:8-8-8);

3. Switch the Reset Button to 'OFF', and now you can open the lock with the new combination.

If the luggage I received was damaged, who can I look for?

We promise that every Luggex luggage will go through strict quality inspection before shipping.

LuggeX claims to will keep the luggage in repair for 3 years.

Please feel free to let us know and the related team will respond within 12H.

What is spinner wheels?

The spinner wheels can roll smoothly 360⁰ in any direction.

They are also silent while in motion.

Will zipperless be a problem?

The no-zipper luggage is fitted with a waterproof rubber strip,

which perfectly blocks contaminants from entering the suitcase.

Is there an option to purchase a 2-piece set?

Yes, we have black 20&28 set and navy 20&26 set,

and we will update other colors as well as sizes in the future!